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FAQ

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How can Rival Mobile be contacted?

Answer

Rival Mobile can be contacted via email;

info@rivalmobile.com

Please visit our contact page for more information


Where is Rival Mobile located?

Answer

The Rival Mobile head office is located in Montreal, QC, Canada.

 


How can the status of an order be checked?

Answer

The status of an order can be checked via www.canadapost.ca using an assigned tracking number which is allocated and emailed to each customer upon the shipment of their order.


When can an order be expected to arrive?

Answer

As soon as the order has been completed and the package shipped, an email is sent out to the customer notifying them of the expected arrival date along with the order’s tracking information.


How long is the processing time before an order is shipped?

Answer

There is up to a 48 hour processing time before an order is shipped.


How can an order be tracked?

Answer

All orders will be assigned a tracking number via Canada Post. As soon as the package is shipped the customer is notified of the tracking information through email. To check the status of a package, please refer to www.canadapost.ca.


What steps need to be taken if an order does not arrive on its scheduled date?

Answer

Customers must first refer to the www.canadapost.ca and use their tracking number to check on the status of their order. It is the responsibility of Canada Post to notify customers whether or not their package has been delivered or whether it is still in transit. In the event that Canada Post states that the package has been delivered and the customer hasn’t received it, the next step is to contact the nearest local post office.


Does Rival Mobile ship internationally?

Answer

Shipment is available to all countries.  Shipment fees vary according to weight and destination with the exception of Canadian and U.S.  destinations. All shipments destined for Canada and the U.S. are free through expedited post (includes tracking number).


Does Rival Mobile ship to addresses different from the credit card billing address?

Answer

Orders will only be shipped to credit card billing addresses to protect the company against possible fraud.


What is the shipping fee?

Answer

There are no shipping fees for orders destined for Canada or the United States.


Does the shipping fee cover insurance?

Answer

The shipping fee includes insurance through Canada post.


Are there any custom fees or taxes that should be taken into account?

Answer

It is the customer’s responsibility to check their country’s custom and border regulations for any possible additional fees.
Please note that Rival Mobile are not liable for any additional sales taxes or import duties charged by individual states or countries.


How can an order be cancelled?

Answer

Customers are fully entitled to cancel their order without penalty before the order is shipped out.


What type of warranty does Rival Mobile provide for their phones?

Answer

All Rival Mobile cellular phones are insured with a 7-day Rival Mobile warranty. If within this initial 7 day period the phone proves to be defective contact Rival Mobile immediately. Rival Mobile will either repair or replace your phone depending on the severity of the defect.

PLEASE NOTE: Rival Mobile's warranty does not cover neglectful or abusive handling of the phones along with improper installation of the phone. Rival Mobile are completely entitled to judge whether or not a phone has been damaged due to a customers’ mishandling of the phone.


Does Rival Mobile accept payments through personal checks or money order?

Answer

Rival Mobile does not accept personal checks for both the protection the customers and the company.


What is an unlocked phone?

Answer

Most cellular phones are locked to a particular service provider. By unlocking the phone, it allows the customer flexibility to use any SIM card from any service provider.